FAQ / TERMS & CONDITIONS / PRIVACY POLICY

 

FAQ


MUSIC: We have a bluetooth sound system on board.
SMOKING: On deck smoking is allowed. Inside the boat smoking is forbidden. Please see also our Terms & Conditions below.
DRINKS & FOOD: You can bring your own drinks and food. We also can offer catering for you.
SWIMMING: yes, of course, it is possible.
TOILET & SHOWER: Yes, there is a toilet and a shower on board.
SEA SICKNESS: In general the sea conditions in Ibiza are very easy. Most of the time there are nearly no waves. If you have problems with travel sickness there are a few things that you can do as prevention: Eat something (not to greasy) before sailing. Don´t sail while having a strong hangover. Eating ginger or lemon helps a lot. You can take medicine against sea sickness: for example Biodramina with caffeine.
INSURANCE: We carry full public liability and accident insurance. Not included are your personal belongings. You can store your personal items safely and dry under deck. Please see also our Terms & Conditions below.
BOAT LICENSES: All boats are registered as official commercial sailing and / or motor boats by the MCA (UK Marine Coast Guard) or in the Lista 6 (for Spanish flagged boats). All required licenses are on every board.

SAILING WITH SMALLER CHILDREN
Children are very welcome on board. Children younger 12 years sail for free. If you want to sail with small children we need some additional infos by safety reasons. Please call us or send an email with the following information:
Number of children
Age of children
Size of children
Weight of children

*CANCELLATION & REFUND
You can cancel your reservation by phone or email up to 1 hour before departure. We will refund all your payments (deposit) to the full.
You can cancel your reservation - in case of bad or unsafe weather conditions** - only by phone at any time. We will refund all your payments (deposit) to the full.
We can cancel your reservation by phone in case of bad or unsafe weather conditions** at any time. We will refund all your payments (deposit) to the full.
We will offer - in case of a cancellation request - an alternative sailing day or time to you, or if you prefer we will refund your payments (deposit) to the full.
We also can stop or shorten the sailing tour, -trip, -cruise, if the weather and/or sea conditions are becoming unsafe. We will give you a fair discount / price reduction.
We can not refund your payments in case you do not show up without a cancellation according to our Cancellation Policy. In that case we will keep 100% of your payments.

* Please note, that the cancellation and refund policies of our cooperation partners may vary.
** strong wind / heavy rain / thunderstorm / bad sea conditions

PAYMENTS
During booking procedure we ask for a deposit payment by Credit Card or PayPal. Deposit is 20% of total price (50% for boats of our cooperation partners).
The remaining amount please pay before departure in cash on board, via PayPal or by Credit Card.
If you want to pay the full amount upfront please ask for avoucher and pay by credit card or paypal.

Terms and Conditions


The following Booking Conditions form the basis of your contract with IBIZA-DAYSAILING. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

Responsible for content management and your contact person for all questions about data usage, data security and compliance with the privacy policy is: Stefan Daners, Owner, C / General Balanzat No. 21, 07820 Sant Antoni, Ibiza, Balearic Islands, Spain. email: info@ibiza-daysailing.com, phone: 0034 622 226 190.
Whenever you have questions about the use and retention period of the data provided by you for booking purposes, we will be pleased to inform you at any time. Only personal data is requested and stored, which are relevant for the booking process. These data are: your name, email address, telephone number, date of your booking, number of fellow travelers, your payment details (email address, which is connected to your paypal account)
At your request, we will completely delete this data from our booking system. If you want us to delete your personal data please send an email to info@ibiza-daysailing.com.

Overview:
• Responsable person: Stefan Daners (owner), C/General Balanzat No.21, 07820 Sant Antoni de Portmany, Ibiza, Spain, phone: +34 622226190
• Reason for collecting data: booking and reservation management
• Affected people: customers of ibiza-daysailing
• Who can access the data?: only the owner, Stefan Daners
• Type of data: name, email address, phone number, paypal contact
• Where is your data stored?: in our email addressbook, in our account at bookeo.com - the online booking system we use
• Transmission to third countries or companies: NO
• Deleting time of data: With revocation of the person concerned
• Legal basis: DSGVO Art. 6, Abs. 1b
• Consent of the person concerned: Each customer is informed of the collection of data by the owner and made aware that he can view and delete this data at any time.


All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or“arrangements” mean such holiday arrangements unless otherwise stated. In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires. “We”, “us” and “our” means IBIZA-DAYSAILING.

Making a booking: The first named person on the booking (“party leader”) must be authorized to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By making a booking, the party leader confirms that he/she is so authorized. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Subject to the availability of your chosen arrangements, we will confirm your booking by issuing a confirmation invoice. This invoice will be sent to the party leader. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

Special requests and medical conditions / disabilities: If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

Please note that for some bookings we act as agent only for the supplier concerned with whom you will have a contract. This is usually only the case if we're unable to fulfill your booking requirements ourselves. This means that you will not have a contract with us for any such arrangements and instead your contract will be between you and the relevant supplier. The relevant supplier's terms and conditions will apply.

In some cases sailing can be hard and requires a reasonable level of physical and mental strength. If you or any member of your party has any medical condition or disability which may affect your sailing trip or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.

Insurance:
It is a condition that you and your party obtain suitable Travel Insurance, from a reputable provider, which must at least include the following: - Emergency Medical Expenses including, amongst other costs; ambulance charges and repatriation. Cancellation of your trip or Curtailment cutting short your trip Personal Liability to include, amongst other liabilities; damage caused by your (or your party’s) negligence to the property in which you are staying and may not include a clause which restricts actions being taken against a travelling companion other than family and must include contractual liability of the party leader for the actions of his party. Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay. The policy must include the activities you are likely to do and in particular sailing in European waters The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the policy nor vary the terms usually following medical reasons unless there has been individual underwriting with specific terms. Note:- There are of course other sections to a Travel Insurance policy such as Baggage, Legal Expenses, Personal Accident, Natural Disasters and so on Failure to obtain any such suitable insurance may mean you are liable in full for all claims for damages, costs, and expenses made against you personally. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. Excursions, activities and general area information: We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury. We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our brochure, on our website and in our other advertising material which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a sailing trip with us, we will pass on this information at the time of booking. Smoking, Alcohol, Behavior and damage: When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to us (the captain or skipper at that time) as soon as possible. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. Food and drinks are occasionally provided by the ibiza-dayailing as part of a complimentary service. We do not accept any liability for sickness, illness or death. This is the sole responsibility of the individual involved. Although food and beverage is fresh and of a very high standard, we cannot cater for peoples tastes and allergies without prior knowledge. Full responsibility lies within the booking party to inform the skipper of any special dietary requirements. You should ensure you have appropriate travel insurance to protect you if this situation arises. We expect all clients to have consideration for other people, themselves, and any property including our yachts. You are not permitted to smoke below decks at any time and not above deck on a shared sailing trip if any one person or the skipper/captain disagrees to the action of smoking. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, including excessive alcohol consumption, we are entitled, without prior notice, to terminate the sailing trip of the person(s) concerned. In this situation, the person(s) concerned will be required to leave and reimburse all other guests as they wish. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Person (s) deemed to be under the influence of alcohol or drugs prior to boarding the yacht can and will be dismissed from the trip as the captain/skipper sees fit. This is without any refund to the unfit person (s). Website and advertising material accuracy: The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen sailing trip (including the price) with us at the time of booking. Ibiza-daysiling occasionally uses photographs, taken during holidays, in promotional material for the marketing of our holidays. We prefer to use real people enjoying themselves rather than contrived posed shots. If you do not wish to be photographed in this way during your holiday please let us know. Photos sent to us for competitions or to illustrate your holiday are done so on an open source basis, we reserve the right to use them to promote our sailing trips unless you restrict their use at the time. Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your sailing trip with us, you must immediately inform us and the supplier of the service(s) in question if a supplier was used. Any verbal notification must be put in writing and given to our us and the supplier as soon as possible. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 14 days of your sailing trip, giving your booking reference and full details of your complaint. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result. Safety standards: Please note, it is the requirements and standards of the country in which any services which make up your sailing trip are provided which apply to those services and not those of the UK or USA. As a general rule, these requirements and standards will not be the same as the UK and may often be lower. However our skippers are professionally qualified and experienced. The boat also maintains a very high standard of safety with all the necessary safety equipment onboard for up to 12 people.

Privacy Policy


This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you place an order, fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By emailing us
• By chatting with us or sending us a ticket

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?
It's also important to note that we allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 18.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We will notify the users via in site notification
• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@ibizadaysailing.com and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
https://www.ibiza-daysailing.com/
info@ibiza-daysailing.com
phone: +34 622 226 190